Make Your Every Tour
Memorable

Yarra Valley Cellar Door Tours reserves the right to amend tour times, itineraries and fares for its products, as circumstances, time of the year and operational reasons occur.

Itineraries are at the time of publishing and may differ slightly to those featured in the brochure. Occasionally our itineraries change as we make improvements based on comments from past travellers and our own research or there are changes in the offering from operators we use. If we are unable to utilise a product in our itinerary, a suitable alternative will be offered where possible.

Itineraries may vary or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters, cultural issues. All activities in individual itineraries are included, extra activities will be available at your own expense.

Cancellation by the Traveller;

Tour Cancellation Policy:

Booking cancelled More than 14 days prior to tour – prior to event date will be given a full refund, less $AU 50 administrative fee.

Cancellations between 13 days and 8 days prior to the event date incur a 50% cancellation fee.

Booking Cancelled Within 3 days of tour – event date incur a 100% cancellation fee.

If you postponing the tour or rescheduling the tour 30% of your 50 % deposited confirmation fee will be kept by Yarra Valley Cellar Tours to re-schedule the tour for a future date.

Transfer Cancellation Policy*:

Deposits are non-refundable.

Cancellations after full payment and 2-7 days prior to transfer – 50% refund.

Cancellations after full payment and within 2 days of transfer – no refund.

Cancellation by Yarra Valley Cellar Door Tour;

We may cancel a tour 21days before departure if minimum are not reached. If a tour is cancelled due to minimum passenger numbers not being reached, passenger will be offered an alternate tour option or tour date, or be provided with a full refund.

At times Yarra valley Cellar Door Tours may have to cancel a tour or service, event every effort will be made to offer a suitable alternative. If the alternative is not suitable we will refund your tour price in full.

At times we reserve the right to cancel a tour at any time prior to departure, due to terrorism, bush fires, natural disasters or covid-19 pandemic restrictions external events it is not viable for us to operate the planned Itinerary. If we cancelled your tour, you can transfer amounts paid to an alternate departure date or receive a full refund.

In circumstances where the cancellation is due to external factors beyond our control, any potential refund will be less any unrecoverable cost which we may have incurred.

50 % deposit required to secure booking for 1 to 4 Passengers – payable by direct deposit to our bank account made payable to Yarra Valley Cellar Door Tours. 5 people or less than 12 people booking payment requirement will apply above mentioned payment conditions.

Balance 50% payment is collected on the Tour date by paying CASH to the Guide, if you can’t arrange the balance cash payment by the tour date before 72 hours (3 Days), you should make the balance payment to direct debit into our Bank account.

Payment can be made via Electronic Funds Transfer (EFT) or Direct Deposit.

1. It is your responsibility to arrive on time at the meeting point of the tour. In the event that you are delayed, please contact us via email or phone. You may be advice to meet the tour at an alternative location. If you and your party are the only group on the Tour then your Tour guide will wait for you, however, the Tour distance may be shortened. Your tour guide will attempt to sms or call you should you not arrive after 10 minutes of designated time.

2. After 15 - 20 minutes, if there is no communication and you have not arrived at the start time, the tour is deemed to have been cancelled by you. No refunds will be permitted in this instance.

3. The tour guide is not liable for tours that return later than the specified time. The tour guide will use its best efforts to ensure that departure and return times are met.

4. If your booking has been confirmed you may request to change the date of your tour, subject to availability and if 7 days notice is provided. If the schedule tour is less than 7 days, this is assessed on a case- by- case basis.

Should you change your Tour to a Tour; no refund will be given for tours of lesser value. For tours of greater value you will be invoiced the different plus credit card fees incurred.

1. No Customer may smoke inside the car or van, take drugs or drink alcohol while on tour, No customer may start a tour while under the influence of drugs or alcohol. Refunds will not be given for breaches of this clause, some tours may conclude with alcoholic drinks served and these will be served at licensed venue.

2. Tour will leave according to times stated on itineraries and will not wait for “latecomers”. We accept no responsibility for passengers failing to be designated pick up points at designated times, no refund is provided for passengers failing to meet our tour at designated times.

3. Pick up locations must be confirmed 24 hours prior to tour departure.

4. We accept no responsibility for lost or stolen property.

5. Passengers MUST be age over 18 years for consumption of alcohol at wineries.

6. Passengers must pay for yours prior to embarkation.

7. We are not obliged to refund the price of cancelled bookings.

8. Smoking is not permitted on our car or inside any winery buildings.

9. Uncontrollable and disruptive drunken behaviour will not be tolerated.

10. Wineries reserve the right to refuse service & entry. Disruptive person will not be allowed on the car. No alcohol is allowed on my Vehicle. No BYO food or drink is allowed in the wineries. Wineries do not have BYO license therefore you may not bring your own alcohol for consumption. Individuals are responsible for any damage inflicted on my vehicle or at any Wineries.

11. Weather Conditions:

If you have any food allergies or specific dietary needs please contact us to discuss these requirements and we will advise you if they can be catered for.

Please wear smart casual/ clothing according to outdoor weather conditions all times.